Privacy policy

Last updated November 05, 2026. Draft for review by a BC lawyer before launch.

Glam & Seam Studio ("Glam & Seam", "we") follows British Columbia's Personal Information Protection Act (PIPA). This policy explains what we collect, why, and your choices.

Privacy officer

[Name], glamandseam@gmail.com, 778-240-6077, Unit 000, 12345 72 Avenue, Surrey, BC V3W 0A0.

What we collect

• Contact details: name, mobile, email, preferred language.
• Bookings and orders: services, dates, staff, notes, tailoring tickets and garment measurements.
• Health and safety answers for beauty services: allergies, skin conditions, medications, pregnancy, patch-test results. Collected only with your express consent.
• Payments: processed by Stripe. We see the amount and the last four digits; we never see or store full card numbers.
• Photos of your results only with your separate written consent.
• Website data: basic server logs for security. We don't use advertising cookies or trackers. If that changes, we'll ask first.

Why we use it

• To book, provide and follow up on your services safely.
• To send confirmations, reminders and order updates. These are transactional messages under Canada's anti-spam law (CASL).
• To send offers, only if you opt in. Reply STOP or tap unsubscribe anytime.
• To keep records required by tax and health regulations.

Who can see it

Only staff who need it. Health answers are visible to managers and the artist doing your service, never to front-desk or tailoring staff, and never included in emails or texts.

Service providers and storage

We use Google Firebase (booking database, stored in Montréal, Canada), Stripe (payments), Twilio (text messages) and an email provider. Some providers may process data outside Canada under contracts that require them to protect it.

How long we keep it

As long as needed to serve you and meet legal requirements, and at least one year after we use information to make a decision about you. Health answers are deleted 2 years after your last visit unless you ask us to keep them.

Your rights

You can ask to see or correct your information, or withdraw consent (which may limit the services we can safely provide). Email glamandseam@gmail.com. We reply within 30 business days. You can also contact the Office of the Information and Privacy Commissioner for BC.

Security

Encrypted connections (HTTPS), role-based staff access, two-step sign-in for staff accounts, and an audit log of changes. If a breach could cause you significant harm, we'll tell you.